Refund Policy

At Gold Playing Cards, customer satisfaction is our priority. We want you to love your purchase, but if for any reason you are not fully satisfied, we’re here to help. Please read our refund policy carefully before making a return.

1. Eligibility for Refunds

You may request a refund within 7 days of receiving your order.

Items must be unused, in their original packaging, and in the same condition as received.

We reserve the right to refuse returns that do not meet these conditions.

2. Refund Process

To start a refund, please contact our support team at lushdeck@gmail.com with your order number and reason for return.

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

If approved, your refund will be processed within 3–5 business days to your original payment method.

3. Non-Refundable Items

Used, damaged, or altered items are not eligible for a refund.

Items returned without original packaging will not be accepted.

Shipping costs are non-refundable.

4. Damaged or Defective Products

If you receive a damaged or defective item, contact us immediately with clear photos and your order details.

Once verified, we’ll offer a replacement or a full refund at no additional cost.

5. Late or Missing Refunds

If you haven’t received your refund after 5 business days, check with your bank or payment provider.

If the issue persists, contact us at lushdeck@gmail.com and we’ll assist you promptly.

6. Exchanges

We currently offer exchanges only for defective or damaged items.

If you need to exchange your product for the same item, contact us for further instructions.

For any questions about our Refund Policy, please reach out to our support team at lushdeck@gmail.com

We’re here to make your shopping experience with LUSH DECK Gold Playing Cards smooth and worry-free.